Privacy Policy

Last Updated: August 2026

At St. Hellen Memorial Clinic, located along Kobs Road, Seeta, we believe that your health information is deeply personal. True to our core value-Integrity is our currency-we are committed to protecting your privacy and safeguarding your personal, digital, and medical data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our facility, use our digital booking engine, or access our patient portal at www.sthellenclinics.ug.

1. Information We Collect

To deliver our premium, doctor-led healthcare experience, we collect information across three main categories:

  • Personal Identification: Full name, date of birth, gender, National ID/Passport number, phone number, physical address, and email address.
  • Medical & Clinical Data: Medical histories, symptoms, vital signs, laboratory test results, prescription records, high-resolution ultrasound scan images, and clinical notes compiled by our Senior Clinicians and Doctors.
  • Digital Data: IP addresses, booking preferences, and cookies collected when you navigate our online booking engine or secure digital portal.

2. How We Use Your Information

We use the data we collect strictly to honor our promise of “Caring for you, always.” This includes:

  • Providing unhurried, highly accurate clinical diagnoses, treatments, and prescriptions.
  • Managing your real-time online appointment bookings and sending instant confirmations via SMS or WhatsApp.
  • Continuous Care Continuity: Fulfilling our 48-hour follow-up protocol where our nursing or admin team checks in on your recovery via text, WhatsApp, or phone call.
  • Securing your digital health profiles so you can safely view and download lab results and ultrasound files remotely.

3. Data Protection and Cybersecurity

Your digital security is treated with the same meticulous standard as our physical clinic environment.

  • Access Control: Access to your medical and personal data is strictly limited to authorized clinical and administrative personnel directly involved in your care.
  • Encryption: All data transmitted through www.sthellenclinics.ug, including patient registration and diagnostic file delivery, is shielded using industry-standard SSL/TLS encryption.
  • Zero-Tolerance Breach Policy: Any staff member who accesses, shares, or discusses patient data without direct clinical authorization face immediate summary dismissal and legal prosecution.

4. Third-Party Sharing Rule

We do not sell, rent, trade, or share your personal or medical data with third parties for marketing purposes. Your data will only be shared outside our clinic doors under the following explicit conditions:

  • You give us explicit, written consent to transfer your records (e.g., to an external specialist or insurance provider).
  • It is strictly required under statutory public health mandates by the Ministry of Health or governing legal authorities of the Republic of Uganda.

5. Your Rights as a Patient

In accordance with the Data Protection and Privacy Act of Uganda, you have full authority over your data. You have the right to:

  1. Request access to any personal or medical records we hold about you.
  2. Correct or update any inaccurate or outdated personal details.
  3. Request a complete physical or digital copy of your high-resolution diagnostic files and laboratory history.

6. Policy Updates and Compliance

This policy is governed by the laws of the Republic of Uganda. We reserve the right to update this Privacy Policy as local digital and medical regulations evolve. Any changes will be published immediately on our website.

Contact Our Data Protection Team

If you have any questions regarding your digital privacy, medical data security, or wish to exercise your data rights, please contact our administrative desk: 📍 Kobs Road, Seeta, Uganda. data@sthellenclinics.ug.

Commonly asked questions and answers

Phone:
+256-7590-30006
Email:
info@sthellenclinics.ug

Have more questions?

Let’s schedule a short call to discuss how we can work together and contribute to the success of your project or idea.
How much does a doctor-led consultation cost?
We operate on a transparent, flat-rate consultation fee model. Because we believe in absolute clinical integrity, this fee is paid upfront at our front reception desk before you see your medical professional. It guarantees you dedicated, unhurried, and exhaustive time with our Senior Clinicians or weekend Medical Doctors. There are no hidden administrative or paperwork charges.
Will I be charged for every medical consumable used?
No. At St. Hellen Memorial Clinic, we completely reject "itemized billing shocks." If you require a short-stay premium recovery bed, your package price covers all baseline consumables like gloves, syringes, and fresh linens. If any specialized medications, laboratory diagnostics, or high-resolution ultrasound scans are recommended during your stay, our team will explicitly state the cost for your approval before they are administered.
What payment methods do you accept at the clinic?
For your absolute convenience, our front desk accepts:
Cash (UGX), Airtel Money and MTN Mobile Money.
Can I walk into the clinic along Kobs Road without an appointment?
Yes, walk-ins are always welcome. However, because we strictly enforce an unhurried care protocol where every patient receives our medical team's undivided attention, priority is given to patients who booked online. If you walk in, you are welcome to relax in our premium lounge with a complimentary beverage while our team coordinates the next open slot for you.
What happens if I am running late or need to reschedule?
We understand that traffic along Kobs Road or changing schedules happen. If you are running late, please let our team know via our floating WhatsApp concierge line. If you miss your exact slot, we will not cancel your appointment; instead, we will gently weave you into the next available gap without rushing the patients before or after you.
How do I access my laboratory or ultrasound scan results?
True to our digital-first standard, all your high-resolution ultrasound scans and laboratory diagnostics are uploaded securely to our patient portal. You will receive an SMS or WhatsApp notification with a link to view, download, or share your digital records from home within hours of your tests.